Red Earth Nominees Pty Ltd t/a Taltarni Vineyards
ABN 21 722 086 251
339 Taltarni Road
Tel: 03 5459 7900
This is your Direct Debit Service Agreement with Red Earth Nominees Pty Ltd, (APCA ID 457885) ABN
21 722 086 251. It explains what your obligations are when undertaking a Direct Debit arrangement with
us. It also details what our obligations are to you as your Direct Debit provider.
Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct
Debit Request (DDR) and should be read in conjunction with your DDR authorisation.
account means the account held at your financial institution from which we are authorised to arrange for
funds to be debited.
agreement means this Direct Debit Request Service Agreement between you and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and you.
us or we means Taltarni Vineyards,, (the Debit User) you have authorised by requesting a Direct Debit
you means the customer who has signed or authorised by other means the Direct Debit Request.
your financial institution means the financial institution nominated by you on the DDR at which the account
1. Debiting your account
1.1 By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us
to arrange for funds to be debited from your account. You should refer to the Direct Debit Request
and this agreement for the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit
We will only arrange for funds to be debited from your account if we have sent to the address
nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by
you to us and when it is due.
1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to
debit your account on the following banking day. If you are unsure about which day your account
has or will be debited you should ask your financial institution.
2. Amendments by us
2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least
fourteen (14) days written notice.
3. Amendments by you
3.1 You may change*, stop or defer a debit payment, or terminate this agreement by providing us with at
least fourteen (14 days) notification by writing to:
Attention: Retail Manager
339 Taltarni Road
or email us at email@example.com
by telephoning us on 03 5459 7900 during business hours;
arranging it through your own financial institution, which is required to act promptly on your instructions.
*Note: in relation to the above reference to ‘change’, your financial institution may ‘change’ your debit
payment only to the extent of advising us your new account details.
4. Your obligations
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to
allow a debit payment to be made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for
sufficient clear funds to be in your account by an agreed time so that we can process the
4.3 You should check your account statement to verify that the amounts debited from your account are
5.1 If you believe that there has been an error in debiting your account, you should notify us directly by
phone on 03 5459 7900 or by email at firstname.lastname@example.org and confirm that notice in writing
with us as soon as possible so that we can resolve your query more quickly. Alternatively you can
take it up directly with your financial institution.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will
respond to your query by arranging for your financial institution to adjust your account (including
interest and charges) accordingly. We will also notify you in writing of the amount by which your
account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we
will respond to your query by providing you with reasons and any evidence for this finding in writing.
You should check:
(a) with your financial institution whether direct debiting is available from your account as direct
debiting is not available on all accounts offered by financial institutions.
(b) your account details which you have provided to us are correct by checking them against a
recent account statement; and
(c) with your financial institution before completing the Direct Debit Request if you have any
queries about how to complete the Direct Debit Request.
7.1 We will keep any information (including your account details) in your Direct Debit Request
confidential. We will make reasonable efforts to keep any such information that we have about you
secure and to ensure that any of our employees or agents who have access to information about
you do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any
query or claim).
8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to
Attention: Retail Manager
339 Taltarni Road
8.2 We will notify you by sending a notice in the ordinary post to the address you have given us in the
Direct Debit Request.
8.3 Any notice will be deemed to have been received on the third banking day after posting.